Whilst all efforts are made to ensure accuracy of description, specifications and pricing there
may be occasions where errors arise. Should such a situation occur Tavisock Pet Emporium Ltd
cannot accept your order. In the event of a mistake you will be contacted with a full explanation
and a corrected offer. The information displayed is considered as an invitation to treat not as a
confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Tavistock pet emporium’s returns policy has been set up to keep costs down and to
make the process as easy for you as possible. You must contact us and be in receipt of a
returns authorisation (RA) number before sending any item back. Any product without a RA
number will not be refunded. This is so we can control the returns making it a faster for you
to get your replacement, exchange, credit or refund. We have created an automated system where you can
generate your RA number, if you do not have access you can also contact us by telephone or email at firstname.lastname@example.org.
Exchange & Returns
If when you receive your product(s), you are not completely satisfied you may
return the items to us, within seven days for exchange or refund. Returns will
take approximately 3 working days for the process once the goods have arrived.
Items must be in original packaging, in all original boxes, packaging materials,
manuals blank warranty cards and all accessories and documents provided by the
manufacturer. If our labels are removed from the product – the original manufacturer’s warranty is still valid.
We strongly recommend that you fully insure your package that you are returning. Tavistock Pet Emporium
will not be held responsible for items lost or damaged in transit. We suggest the
use of a carrier that can provide you with a proof of delivery or insurance to the
appropriate value. All shipping back to Tavistock Pet Emporium is paid for by the
customer. We are unable to refund your postal fees unless a mistake has been made on
our part. Any product returned found not to be defective can be refunded within the
time stated above. Goods found to be tampered with by the customer will not be replaced
but returned at the customers expense.
Discounted or our end of line products can only be returned for repair no refunds of
replacements will be made. All non-returnable items will clearly be stated as
non-returnable on our online catalogue and invoices.
We try very hard to ensure that you receive your order in pristine condition.
In the unlikely event that the product arrives damaged or faulty, please contact
Tavistock Pet Emporium immediately, this will be given special priority and you can
expect to receive the correct item within 48 hours. If you do not receive your order
or receive incorrect items then please contact us. All delivery charges in full for any
incorrect items received will be refunded by the same payment method as purchased.
Delivery & Handling Charges
For deliveries with the UK postcodes of PL17, PL18, PL19 and PL20, we offer a FREE delivery service
For a total order weight of up to 1Kg, our delivery charge is £2.95 and is sent by first class post
If the order weight is over 1Kg, the charge for delivery is £6.99 and is sent by next day tracked
If the total items value is over £50 then we will delivery to anywhere in mainland UK at no charge
For deliveries to France, Germany, Spain, Italy, Portugal, Holland, the Channel Isles and Ireland our
delivery and handling charge is £20 for 2 day tracked
If you would like items delivered outside of those already listed above then please contact us for a
completing your order online
If you would like items delivered outside of those already listed then please contact us for a
completing your online order
This policy covers all users who register to use the website. It is not necessary to purchase
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed.
Tavistock Pet Emporium uses industry standard practices to safeguard the
confidentiality of your personal identifiable information, including ‘firewalls’ and
secure socket layers. During the payment process, we ask for personal information that
both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
Conditions Of Use
Tavistock Pet Emporium and its affiliates provide their services to you subject to the following conditions. If
you visit our shop you accept these conditions. Please read them carefully, Tavistock
Pet Emporium controls and operates this site from its offices within the UK. The
laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips
digital downloads and software are all owned by Tavistock Pet Emporium and are protected by international copyright laws.
License and Site Access
Tavistock Pet Emporium grants you a limited license to access and make personal use of this site.
This license does not include any resale’s of commercial use of this site or its
contents any collection and use of any products any collection and use of
any product listings descriptions or prices any derivative use of this site or
its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial use.
Tavistock Pet Emporium and its affiliates attempt to be as accurate as possible however
we do not warrant that product descriptions or other content is accurate, or
error free. From time to time there may be information on Tavistock Pet Emporium
that contains typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing and availability. We reserve the
right to correct ant errors inaccuracies or omissions and to change or
update information at any time without prior notice. We apologies for any inconvenience this may cause you.
All Prices are displayed in GBP sterling and all order transactions will be in GBP sterling. Availability of items are subject to change without
notice. The prices advertised on this site are for orders placed and include VAT.