Sales:   (01822) 617277
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Tavisock Pet Emporium Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Tavistock pet emporium’s returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. This is so we can control the returns making it a faster for you to get your replacement, exchange, credit or refund. We have created an automated system where you can generate your RA number, if you do not have access you can also contact us by telephone or email at sales@tavistockpetemporium.co.uk.

Exchange & Returns

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 3 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer. If our labels are removed from the product – the original manufacturer’s warranty is still valid.

We strongly recommend that you fully insure your package that you are returning. Tavistock Pet Emporium will not be held responsible for items lost or damaged in transit. We suggest the use of a carrier that can provide you with a proof of delivery or insurance to the appropriate value. All shipping back to Tavistock Pet Emporium is paid for by the customer. We are unable to refund your postal fees unless a mistake has been made on our part. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

Non-Returnable

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made. All non-returnable items will clearly be stated as non-returnable on our online catalogue and invoices.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact Tavistock Pet Emporium immediately, this will be given special priority and you can expect to receive the correct item within 48 hours. If you do not receive your order or receive incorrect items then please contact us. All delivery charges in full for any incorrect items received will be refunded by the same payment method as purchased.

Delivery & Handling Charges

Mainland UK

For deliveries with the UK postcodes of PL17, PL18, PL19 and PL20, we offer a FREE delivery service

For a total order weight of up to 1Kg, our delivery charge is £2.95 and is sent by first class post

If the order weight is over 1Kg, the charge for delivery is £6.99 and is sent by next day tracked

If the total items value is over £50 then we will delivery to anywhere in mainland UK at no charge

Mainland Europe

For deliveries to France, Germany, Spain, Italy, Portugal, Holland, the Channel Isles and Ireland our delivery and handling charge is £20 for 2 day tracked

Other Areas

If you would like items delivered outside of those already listed above then please contact us for a quote without completing your order online

Other Areas

If you would like items delivered outside of those already listed then please contact us for a quote without completing your online order

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site. You can view our privacy policy here.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Tavistock Pet Emporium uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes.
  • To send you newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website.

Conditions Of Use

Tavistock Pet Emporium and its affiliates provide their services to you subject to the following conditions. If you visit our shop you accept these conditions. Please read them carefully, Tavistock Pet Emporium controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Tavistock Pet Emporium and are protected by international copyright laws.

License and Site Access

Tavistock Pet Emporium grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial use.

Product Descriptions

Tavistock Pet Emporium and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, or error free. From time to time there may be information on Tavistock Pet Emporium that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. We apologies for any inconvenience this may cause you.

Prices

All Prices are displayed in GBP sterling and all order transactions will be in GBP sterling. Availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT.

Your privacy is important to us. As such we comply with the principles of good information handling as described in the Data Protection Act.

We will only use names and e-mail addresses to answer the emails we receive and to activate reminders where you have asked for them. Names and Addresses are not used for any other purpose and are never shared with any other party. No information is kept longer than necessary. If you are concerned about our use of your details in this way, please do not register with us.

We will not collect any personal information about you (such as your address, telephone number or e-mail address) unless you provide it to us voluntarily. Should you not wish us to collect such data on you, please do not submit it. If you have submitted data and would like it removed form our records, please contact us

Changes to this Policy

From time to time, we will review and may edit this policy in accordance with potential changes to our business and as required by law. We reserve the right to change our Privacy Policy at any time.

If you have questions or concerns regarding this Privacy Policy, please contact us

This policy was last updated, August 2013